By Jerry Mooney
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It’s part of the business common sense to know that automation can save you and your team a lot of precious time. No more manual filing, and more time for the actual work, these are the most obvious benefits you can get from automating some of your business systems. However, whether it’s the smart car that drives itself into a ditch or the automated printer that accidentally prints out an entire report on only one line, sometimes even the machine makes an error. That’s exactly why, as a business owner, you need to be aware that errors are inevitable, whether you work with people or with automated systems. There is always the possibility of something going wrong. And while you can’t prepare for all eventualities, you need to be able to have a plan of action. First of all, you need to identify the areas of your business where an automated error could impact and who is most likely to notice an error. Then you need to ask yourself who can control the automated system to fix the error. These essential questions need to be at the top of your priority list when you consider implementing an automated solution in your business.

Can automated technology replace people?

Why do you need to control automated systems?

As a business owner or an entrepreneur, you are ultimately the one responsible for the performance of your company. Therefore it’s essential to think ahead and make sure that you always take the best-informed decision at the time. A recent article on the blog,, discusses these elements and provides advice on how to manage your responsibility in an everyday business life. From avoiding business partners and investors to choosing your team well, there are plenty of approaches to ensure that you’re still the one in control. However, you need to maintain the same mindset when you work with automated solutions. When a customer has been the victim of an automated error, you need to be able to take responsibility for the error and to compensate your customer. Blaming it all on the machine is never a smart move and can damage your brand reputation.

Is automation saver?

There’s a common school of thought that claims that automation can minimize human errors and maximize business performance. Automated systems can work faster and at any time of the day or night, and more importantly, they don’t need a day off. Nevertheless, automated systems can go wrong too, and it’s important to understand why and how this could happen. First of all, automated systems are not always designed with human factors in mind, even though they will need to be operated and implemented by people. As a result, the disconnection between automated and human resources can often be a cause of troubles for misuse or abuse of the system. Additionally, an automated system cannot adjust to a sudden change in circumstances – such as the automated marketing reports not being able to cope with Google’s being down and alerting the team about poor SEO results.

Who controls automated engineering?

Industrial sites work primarily through automated production systems. These systems can manage an entire production cycle, but they need to be submitted to a thorough control solution, Industrial automation needs to be scanned for errors and performance issues so that the relevant machine can be individually and manually taken off the system for repairs or added in case of an increase production load. In other words, you need an engineer who controls the industrial site.  

Production technology

Who controls automated marketing?

Automated marketing is the preferred solutions for small and large businesses that struggle with limited marketing and IT resources at any given time. As it’s a solution that connects multiple marketing channels, it offers an integrated strategy for your business goals. However, while it offers personalized options and user-friendly approaches, marketing automation can lose you clients if it doesn’t integrate human interactions in the data pool. Let’s say that one of your customers walks into your shop and complains about receiving too many newsletters. If the shop assistant doesn’t take note of their contact details to pass it on to the marketing team, this person will continue to receive newsletters even though they’ve informed your company about their problem.

Who controls automated financial tasks?

Invoice automation is one of these things that makes everybody lives easier. No more manual invoicing and more importantly, the automated system can send invoices at any time of the day or night without wasting your workforce’s time. It makes no doubt that for all businesses, automating your invoices helps you to keep track of your credit and debit books and to know in real time when you will get paid. However, here again, things can go wrong. The invoicing system can experience update issues, and might in the process lose essential data or invoice all customers twice. Additionally, when a customer complains about an invoice, is there any guarantee that the automated system can put their invoice on hold until resolution of the issue?

Who controls automated workforce management?

45% of business managers need a more agile and flexible workforce and consequently, they need better access to workforce data. Workforce management solutions enable businesses to automate time and attendance and also to control payroll and HR processes. In a work environment, an automated workforce management system allows a business to rapidly and efficiently share tasks and timetables. However, the workforce data needs to be screened to be authorized onto the system, which can be difficult to implement within digital settings: From a name too long for the field name or a typo in the DOB, automated workforce management systems can leave out qualified applicants.

Who controls automated security systems?

Most businesses rely on an automated security system that keeps their offices safe. As explained in this article,, automated security systems can monitor who comes and leaves the site, can recognize the vehicles, and record everything on CCTV. But what happens during a power cut? Or if a member of your staff buys a new car? A security engineer needs to ensure that your system is always up to date with the latest info and emergency solutions.

Business automation can’t work without the human interaction to adjust, correct and manage it. Don’t believe that an automated system means that you don’t need a team! The expert team ensures that your automation works for the people and not the other way round.



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